[GSD] People Technology Manager - Implementation Team (Bangkok based)📣 Job Ad

About the Role

Agoda is seeking a People Technology Manager to join its Implementation Team. This role is central to advancing how technology supports Agoda's global People operations, with a specific focus on the Workday functional team. You will contribute to Agoda's HR Tech Transformation by implementing new modules, enhancing existing capabilities, and developing innovative solutions across platforms such as Workday, Zendesk, and Greenhouse. This position involves close collaboration with Agoda's Technology teams to create hybrid solutions for emerging HR Tech use cases.

Agoda, a part of Booking Holdings, is a global travel platform founded in 2005. With a diverse team of over 7,000 individuals from 90 countries, Agoda focuses on making travel accessible through deals on hotels, flights, and activities. Data and technology are integral to Agoda's culture, fostering curiosity and innovation. The Global Service Delivery (GSD) team provides employees with the necessary infrastructure and systems for efficient worldwide operations. Within GSD, the People Technology (HR Tech) team manages key HR systems like Workday, supporting essential processes, enabling scaling, and improving employee experience.

Key Responsibilities

• Develop the technical roadmap and implementation plan for Agoda’s HR Tech transformation journey, in partnership with the People Tech PMO Manager.
• Assess current functional configurations and identify opportunities for continuous improvement to reduce technical debt.
• Shape governance for application management, change requests, and project implementation best practices in partnership with the People Tech Operational Excellence Manager.
• Lead a team of Subject Matter Experts (SMEs) in the implementation, enhancement, and revamping of Workday modules across Agoda.
• Strengthen team capability, technical portfolio, and organizational resilience through talent development and capability building.
• Define and drive Objectives and Key Results (OKRs) aligned with the HR Tech transformation journey, in collaboration with People Tech Leadership.
• Partner with key leaders across Agoda to align HR technology initiatives with business priorities.

Qualifications and Requirements

• Minimum of 5 years of experience leading cross-functional teams, preferably within a Workday environment.
• Proven experience driving HR digital transformation across platforms such as Workday, Zendesk, ServiceNow, and Greenhouse, including end-to-end implementation delivery.
• Strong understanding of Scrum ceremonies and experience operating effectively in an Agile environment.
• Solid understanding of the hire-to-retire lifecycle, with the ability to translate business requirements into an HR transformation roadmap.
• Comfortable working in ambiguous environments, with a proactive approach to identifying and resolving edge cases, dependencies, and potential risks.
• Strong team player with a high sense of ownership, able to contribute subject-matter expertise while collaborating to solve complex challenges.
• Demonstrated ability to drive continuous improvement initiatives that simplify processes, enhance scalability, and reduce operational complexity.
• Strong project and stakeholder management capabilities, with experience partnering effectively across cross-functional teams.
• Ability to use data and analytics to generate insights and support informed decision-making.
• Fluent in written and spoken English.

Relevant Technologies and Methodologies

• Workday (including Workday Journeys, Workday AI agent roadmap, Workday Recruiting, Workday Position Management, Workday AI Agents, Workday Adaptive Planning)
• Zendesk
• Greenhouse
• Agile methodologies and Scrum ceremonies
• Hire-to-retire lifecycle
• Project management
• Stakeholder management
• Data and analytics
• Leadership and teamwork
• Problem-solving and continuous improvement
• Workday Techno-functional skills

Work Environment and Company Information

This is a full-time position. Agoda is an equal opportunity employer and values diversity. Employment decisions are based solely on merit and qualifications. Agoda does not accept unsolicited third-party or agency submissions and reserves the right to contact and hire candidates directly. Candidates are advised to review Agoda's Hiring Process Guidelines before their interview.